No waiting list to receive services
We are committed to providing exceptional care and support tailored to your needs. Here’s an overview of how our availability, process, and dedication ensure a seamless experience for you.
How Our Process Works
- Initial Intake: We start with a call to gather basic information, including your preferred location for services, desired schedule, and any specific limitations.
- Welcome Email: You’ll receive a welcome email with a list of requirements tailored to your insurer’s policies.
- Consent Forms: We’ll guide you to complete and sign necessary consents, enabling us to begin the approval process with your insurer.
- Matching Providers: Using our database, we identify the best provider for you based on clinical expertise, geographic proximity, and schedule compatibility.
- Approval Submission: Once we have all the required information, we submit it for approval to your insurer.
- Service Start: Services begin promptly after we receive approval, depending on your insurer’s response time.
How Staffing Your Case Works
We take a personalized approach to staffing your case by contacting providers in our database who align with your clinical needs, location, and schedule. While we submit the necessary documentation for insurer service approval, we simultaneously update the staffing file and conduct training tailored specifically to your case.
During the first 2–3 weeks of your service, depending on several factors, your assigned staff will primarily focus on building rapport and pairing with your child. This critical period helps establish trust and a positive working relationship. During this time, you will also have the opportunity to evaluate the match we’ve made and provide us with feedback to ensure it’s the best fit for your family.
Factors That May Delay Your Start Date
While we strive to make the process as smooth as possible, the following factors may cause delays:
- Missing insurance requirements that leave your case pending.
- Delays by school districts for school-based services.
- Remote service locations, which can limit provider availability.
- Highly restrictive schedules that make finding a suitable provider challenging.
- Delays in communication with our office.
Why Choose Us?
- Flexible and Efficient Matching: We offer flexibility to our service providers by aligning schedules and locations to their preferences. This approach allows us to maintain a large pool of RBTs and BCBAs ready to take on their perfect case, ensuring services can start as quickly as possible.
- Continuous Monitoring: Our approval process is monitored weekly, and we continually refine our system to minimize delays and improve service delivery.
- Client-Centered Care: Joining us means choosing a company that prioritizes your needs. We are deeply committed to making your journey with us smooth, timely, and effective.
We look forward to serving you and supporting your family with the care and expertise you deserve. If you have any questions or need assistance at any stage, don’t hesitate to reach out to our team.